what every call with a Time Warner online chat is like

The following is an actual transcript of a portion of a call I had with Time Warner on Monday, January 16.

Me_> There is something wrong with my phone and internet. I can’t connect.
Brian> Hello! Thank you for choosing Road Runner Internet Technical Chat Support. My name is Brian. I will help you.
Me_> Great.
Brian> You are welcome.
Brian> I understand your concern and I will try my best to troubleshoot the issue.
Brian> Please give me a minute while I take a look at your account.
Brian> Thank you for your time.
Brian> How long have you been experiencing this issue?
Me_> Since mid morning yesterday
Brian> Thank you for the information.
Brian> Are you chatting from the computer through RR internet?
Me_> Um, no. Because I don’t have internet.
Brian> Are you connected to the RR internet now?
Me_> I am not able to connect to the RR internet. Thus, the reason for this chat…

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~ by divulgencesny on 20 January 2012.

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